Hello!
I currently own a Philips Roku TV. I haven't even owned it a year. Last night we were using Disney+ and we got the green screen. It then went away when we powered off the TV and then turned it back on. Well, today my kids were watching a movie and the screen went out. It powers up but you can't see what's on my screen. Any advice? It's not even a year old. We bought it in March. #PhilipsRokuTV
Hi SvobodaFamily,
Thanks for posting in the Roku Community!
Does the issue only occur on a specific channel or all channels on your Roku device?
If you are having an issue with your Roku TV screen going black, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.
Keep us posted and we'll continue assisting from there if needed.
Regards,
Mary
Nope, that did not work.
Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.
Manufacturer support contacts for Roku TVs: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Roku-TV/m-p/698232#M9
Specifically for Philips:https://www.usa.philips.com/c-m/consumer-support https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... 1-866-309-5962
It is all the channels and I am unplugging it now to see if that helps. 🤞
My TV had the same issue. No picture but had sound. I unplugged it and waited a few minutes. Plugged it back in and the picture came back on.
Same happened to my tv it's not even a year old it work last night I woke up an it power on but nothing on the screen an it content to YouTube thro my phone an you can here it play but no picture I wonder if this happens a lot with there tvs
Slyssa, there's definitely a lot of reports here. It's most likely a failing backlight, but if your TV is less than a year old it should still be under warranty.
Where to get support for your Roku TVâ„¢ | Official Roku Support
