Forum Discussion

wmcinally's avatar
wmcinally
Newbie
2 years ago

Peacock unable to load for several days - tried everything

I have two Roku TVs, and beginning Friday neither of them could load the Peacock channel. The message is the same - Peacock is currently unavailable. All my non-Roku devices continued to function normally, and my Roku could load all other apps normally. I've tried it all, factory resets, clearing the cache, updating the tv & app, power cycling. I spoke with Roku & Peacock support - neither of them could figure it out and escalated the issue, no update yet.

The one thing that made a difference - if I changed from my usual Wifi (fIOS) to a personal hotspot, suddenly Peacock loaded. Not a viable workflow, of course.

I know others are seeing this issue. Also fIOS? Other ISPs? This seems like clearly an infrastructure problem between Roku & Peacock.

App availability
app login
app playback

4 Replies

  • pnaw10's avatar
    pnaw10
    Reel Rookie
    2 years ago

    Same issue here, FiOS, Peacock not working on Roku.  If I spin up a hotspot on my phone, Peacock works, but I only get LTE here at home so it takes forever just to load the thumbnails on the menu, I didn't even bother trying to play a show.

    • Pyzimber's avatar
      Pyzimber
      Reel Rookie
      2 years ago

      Same issue here on my tv - loads and gives me a puss n boots error screen. Have cleared the cache, unplugged the tv, nothing works. Because I pay for peacock through Roku, I can’t remove the channel, I have cancelled the subscription and it still won’t let me remove the channel. Either Roku or peacock updated the app and now it doesn’t work at all…

      • pnaw10's avatar
        pnaw10
        Reel Rookie
        2 years ago

        Is Verizon FiOS your internet provider?

        I'm wondering if this is Fios specific or not.