Forum Discussion

Hughes18's avatar
Hughes18
Newbie
2 years ago
Solved

Peacock unable to load after subscribing

Just set up new Roku acct and subscribed to Peacock.

When going to the Streaming Store and trying to add Peacock, message pops up and says Unable to Load.

Reset the Roku twice and did a full factory reset and same result.

What is the solve?

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Hughes18,

    Welcome aboard here in the Roku Community!

    Thank you for reaching out to us about your Peacock issue. We're pleased to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Power cycle the Roku device by disconnecting it from the power cable and reconnecting the device back to the power
    3. Re-add the channel back to the Roku device.

    You can also check for additional support here: How to resolve a channel playback issue - Roku Support.

    We hope this helps!

    Thanks,
    Arjiemar

1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Hughes18,

    Welcome aboard here in the Roku Community!

    Thank you for reaching out to us about your Peacock issue. We're pleased to assist.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Power cycle the Roku device by disconnecting it from the power cable and reconnecting the device back to the power
    3. Re-add the channel back to the Roku device.

    You can also check for additional support here: How to resolve a channel playback issue - Roku Support.

    We hope this helps!

    Thanks,
    Arjiemar