Forum Discussion

SugarAvenue's avatar
SugarAvenue
Channel Surfer
8 months ago

Peacock slow or non-responsive

When I use Peacock on my TCL Roku, smart TV, it is the only app that is so slow to respond that by the time it does, I could clean the house, wash the dishes, take the dog for a walk and come back and have taken a nap. And that is just moving up and down or side to side to select a program. If I finally do get a program, and get the right one because usually it’s not the right one and I have to do it all over again. If I finally do get a program, pressing pause to say, go to the bathroom or something, is a five minute ordeal. It can take up to five minutes for the app to pause the video and then it can take another five minutes to start playing it again after I push play. 

I read, all the things about clearing the cache. That is not an option on my TV. There is no settings>cache>apps>peacock. In fact, there is no settings>cache or no settings>apps which was also suggested for another problem. There is no APPS on my menu. There is a streaming store where you can get apps, but there is nothing that allows you to clear the cache or do anything other than add and remove. You can’t update them.

Unfortunately, Peacock is one of my top three streaming choices. And that is forcing me to use some thing I hate which is my Xfinity Peacock app. I would like to get rid of Xfinity all together and just use my streaming apps, but I can’t do that if my Roku Peacock app is such a headache to use. Any advice other than just trash it and forget

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    8 months ago

    SugarAvenueh

    When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel may fix the problem, so that is the first thing I would try. This is not a cure-all but at least it will assure you have an intact copy of the channel app's current version.

    Remove/reinstall procedure:

    1. Highlight channel on home screen.

    2. Press * key on the Roku remote and choose Remove channel option.

      [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out. Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.

      Instead, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet.

      At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already. Click on "Search" at the bottom of the page and locate your channel. Click AND HOLD for a few seconds on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel. (A quick click will instead bring up the remote control functions.)

      This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is one.      ]

      This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.

    3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
      Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

      [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

    4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

    Notes:

    • The channel will be added to the END of each Roku's channel grid.
    • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
    • If channel requires a login, you may need to log in anew.

    If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.