Forum Discussion
Purpletes
4 years agoNewbie
To roku employee: there is no option to remove peacock. The option I have is to manage subscription and then I can cancel if I choose. I click on peacock and then a premium movie and it says upgrade to premium. I then click on upgrade where it tells me this item has already been purchased for this account. I click continue and it says hmm, we are having trouble loading your subscription. Please reload app. I did order on a different tv, but they are both connected to same roku account.
RokuDanny-R
4 years agoRetired Moderator
Thanks for the inquiry.
For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.
Thanks,
Danny