Peacock Channel Won't Launch

Hi bmackeyford!

Welcome to the Roku Community!

We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:

• Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

Thank you for the additional information, Swidger @road_rider!

We will ensure the relevant team addresses the issues with the Peacock channel issues you have, and we'll keep our community users informed about its resolution.

We appreciate your cooperation and understanding as we work on this.

Best regards,
Jharra

Hi Community Users,

Thank you for posting here in the Roku community!

We appreciate you informing us about this issue, and we would like to investigate further. Before we proceed, can you please confirm if the issue is happening with all channels or just one specific channel? Also, when did the problem first occur? Please make sure to follow the troubleshooting steps exactly as provided.

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

Updating Roku software worked. Thank you!

Hi Sallydoyle59,

Thanks for posting in the Roku Community!

We are glad to have you here sharing the issue with your Peacock Channel that won't launch. We would like to take a closer look into this issue.

Before we proceed, we would like to know if you are getting any error codes or messages when trying to launch the channel.

In the meantime, we suggest you try the following:

Check Network Connection: 

1. Press Home on your Roku remote 
    
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Restart your device

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue persists, please let us know.

Cheers,
The Roku Community Team