Peacock Channel Won't Launch
Peacock app keeps giving an error code that says, "peacock is currently unavailable, try again later." The problem is only occurring when using Roku, the app opens and streams with no problems on other devices (i.e. kindle). It was working earlier this week, the problem started Wednesday when I got a new internet router installed. The Roku device connects to the new router with no problems, and I am able to successfully stream other apps (paramount+ and Netflix for examples) but continue to get the error when trying to stream the peacock app. Again, only when trying to access the app via Roku device does this happen. Two tv's, two roku sticks, both of them having the same issue. They are both supported by the app, already checked into that. I have a premiere and also an express. I have deleted the Peacock app and redownloaded it, several times, still getting the same error.
I have noticed others mentioning the same problem, but didn't see any type of resolution or reason for the problem.
Hi bmackeyford!
Welcome to the Roku Community!
We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:
- Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
- Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
We look forward to hearing from you and looking closely into this issue.
Thanks,
JharraThank you for the additional information, Swidger @road_rider!
We will ensure the relevant team addresses the issues with the Peacock channel issues you have, and we'll keep our community users informed about its resolution.
We appreciate your cooperation and understanding as we work on this.
Best regards,
JharraHi Community Users,
Thank you for posting here in the Roku community!
We appreciate you informing us about this issue, and we would like to investigate further. Before we proceed, can you please confirm if the issue is happening with all channels or just one specific channel? Also, when did the problem first occur? Please make sure to follow the troubleshooting steps exactly as provided.
- Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
- Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
- Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.
If you haven't tried any of the troubleshooting provided on our support page, here is how to resolve a channel playback issue.If the issue still persists we strongly recommend that you contact their customer support team for further assistance and clarification. Most content on the Roku platform is provided and updated independently by the channel's providers.Thanks,
JharraUpdating Roku software worked. Thank you!
Hi Sallydoyle59,
Thanks for posting in the Roku Community!
We are glad to have you here sharing the issue with your Peacock Channel that won't launch. We would like to take a closer look into this issue.
Before we proceed, we would like to know if you are getting any error codes or messages when trying to launch the channel.
In the meantime, we suggest you try the following:
Check Network Connection:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Network
- Select Check connection
Restart your device
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
If the issue persists, please let us know.
Cheers,
The Roku Community Team- Press Home on your Roku remote
