Forum Discussion

bmackeyford's avatar
bmackeyford
Reel Rookie
12 months ago
Solved

Peacock Channel Won't Launch

Peacock app keeps giving an error code that says, "peacock is currently unavailable, try again later." The problem is only occurring when using Roku, the app opens and streams with no problems on other devices (i.e. kindle). It was working earlier this week, the problem started Wednesday when I got a new internet router installed. The Roku device connects to the new router with no problems, and I am able to successfully stream other apps (paramount+ and Netflix for examples) but continue to get the error when trying to stream the peacock app.  Again, only when trying to access the app via Roku device does this happen. Two tv's, two roku sticks, both of them having the same issue. They are both supported by the app, already checked into that. I have a premiere and also an express. I have deleted the Peacock app and redownloaded it, several times, still getting the same error.

I have noticed others mentioning the same problem, but didn't see any type of resolution or reason for the problem.  

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi Sallydoyle59,

    Thanks for posting in the Roku Community!

    We are glad to have you here sharing the issue with your Peacock Channel that won't launch. We would like to take a closer look into this issue.

    Before we proceed, we would like to know if you are getting any error codes or messages when trying to launch the channel.

    In the meantime, we suggest you try the following:

    Check Network Connection: 

    1. Press Home on your Roku remote 
       
    2. Scroll and select Settings
    3. Select Network
    4. Select Check connection

    Restart your device

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue persists, please let us know.

    Cheers,
    The Roku Community Team

49 Replies

  • gfwjanson's avatar
    gfwjanson
    Newbie
    12 months ago

    Hi Jharra,

    I have just purchased a brand new 4K Streaming Stick to replace an older roku stick and have experienced this issue in trying to reestablish my Peacock account. (It worked on the older stick)

    I have tried all of the options mentioned in your resolution, but none of them fix the issue. Do you have any further suggestions?

    Thanks,

    - Graham

  • Pamawoman's avatar
    Pamawoman
    Newbie
    12 months ago

    I can't even get the app to open.  It is so frustating.  I followed all the suggestions and it still won't even open.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    12 months ago

    Hi bmackeyford!

    Welcome to the Roku Community!

    We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:

    • Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
    • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
    • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
    • Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

    • Mmich's avatar
      Mmich
      Newbie
      12 months ago

      I followed the above steps and it still isn't working on my television. 

    • JBond007's avatar
      JBond007
      Reel Rookie
      11 months ago

      You cannot remove the channel without canceling the Peacock subscription. If you cancel, there is no refund. After following all applicable suggestions (without canceling subscription and incurring a new subscription charge) the app simply does not work. 

    • JBond007's avatar
      JBond007
      Reel Rookie
      11 months ago

      You cannot remove the channel without canceling the Peacock subscription. If you cancel, there is no refund. After following all applicable suggestions (without canceling subscription and incurring a new subscription charge) the app simply does not work. 

      Model 3930-X Roku Express

      Serial # X00400HV3EE5

      Device ID: S00831AV3EE5

      Software V.  13.0.0 Build 24062-AE

       

      • kanderson459's avatar
        kanderson459
        Newbie
        11 months ago
         
         

        Element model: E1AA32R

        Software version:  13.0.0 Build 24062-CJ

        Issue report tracker:

        Model: D805X - Roku TV

        Serial number: X00700S39HYS

        Software version:  13.0.0 Build 24062-CJ

        GC version 11.10.22

        Issue ID YS-300-255

  • Cyberdude777's avatar
    Cyberdude777
    Reel Rookie
    12 months ago

    Just started here also but no issues last 8 months. Also iphone and ipad app is fine. 

  • Mickee's avatar
    Mickee
    Newbie
    12 months ago

    I'm another one trying to trouble the issue. Peacock won't launch.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    12 months ago

    Hi Community Users,

    Thank you for being a part of the Roku community!

    We have received reports from Roku users about issues with the Peacock channel, particularly regarding it not launching or working as expected. In order to investigate these issues, we kindly request the following information:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version

    Our team is actively looking into this matter to understand the root causes of these issues. We will provide regular updates on the progress of our investigation.

    We appreciate your patience and understanding during this process.

    Best regards,
    Jharra

     

    • _RAZ_'s avatar
      _RAZ_
      Newbie
      11 months ago

      Issue report tracker

      Model: 4802X - Roku Ultra

      Serial number: X0100082L6XU (S0DA2382L6XU)

      Software version: 13.1.4 build 1510-C2

      GC version: 11.10.22

      Timestamp: 2024-07-27T16:38:11Z

      Please use issue ID XU-300-518 to report the current issue.

      • alicebc3's avatar
        alicebc3
        Reel Rookie
        11 months ago

        Same issue but with this error message: "There was an error loading payment. Please try changing plans again in Account."

        Do I need to pay through a Peacock account or is Roku having an issue with their payment program? Our PayPal account has been charged.

        Please advise. 

        Model 3941X-Roku Express 4K+

        Serial Number: X10600RT8R58

        Software version: 13.0.0 - build 20456-CR

        Thanks for any help.

        Alice

         

    • Cjg1's avatar
      Cjg1
      Reel Rookie
      11 months ago

      3810x roku streaming stick+

      YH0069127342

      21526127342

      13.0.0. Build 24056-50

      ID 42-301-057

  • road_rider's avatar
    road_rider
    Newbie
    12 months ago

    The Peacock app (version 5.7 build 13) keeps quitting in the middle of playback. I have followed the instructions for removing it and re-adding it 1) cancel subscription 2) reset network 3) check for updates for the app and the system but pressing the * key still does not show an option for removing the app. The only choices are

    • Move app
    • Move app to top
    • Manage subscription
    • Check for updates
    • Close

    I am doing this with the Roku remote device.

    • renojim's avatar
      renojim
      Community Streaming Expert
      12 months ago

      road_rider, you won't be able to remote it on the device until the subscription period runs out.  You might be able to remove it using the mobile app.  Search for it and you should be given the option to launch it or remove it.  Keep in mind that removing an app doesn't cancel any subscription you might have.  Make sure you perform a "System restart" from Settings->System or Settings->System->Power after you remove it and before you install it again.

      Roku Mobile App - Free for iOS® or Android™ | Roku

      • road_rider's avatar
        road_rider
        Newbie
        12 months ago

        Well thanks but I don't use mobile apps and I'm only subscribed to Peacock for the current month to watch one event which is now being constantly interrupted by this bug. I have no use for the app after the subscription runs out. The point was to fix the problem while I'm using the app.

        And Roku - this is disgraceful. Why isn't the capability to remove apps not available on the remote? That seems like a colossally stupid design decision. and is another reason why your remotes suck (no page up/down, no ability to enter channel numbers, voice control is useless).

         

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        10 months ago

        Hi, Kagregory 

        Thanks for posting, and welcome to the Roku Community.

        We understand that you are having the same issue with the Peacock channel as reported by other users in this thread. For this matter, we'd like to collect further information for our team to investigate on the issue. Kindly provide us with the information below:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version

        In the meantime, you can follow the troubleshooting steps to resolve the issue in this support article at How to resolve a channel playback issue | Official Roku Support

        We hope for your response regarding this matter.

        Best wishes,
        Kash

  • jb3948's avatar
    jb3948
    Newbie
    12 months ago

    If you rewind backwards a few minutes from live mode it gives you a buffer where it don't crash.

  • okayokay's avatar
    okayokay
    Newbie
    10 months ago

    once I deleted the app, I cannot now get it back! this is frustrating! Your fixes do NOT fix it