Forum Discussion

Gobuff's avatar
Gobuff
Newbie
12 months ago
Solved

Peacock channel crashes during Tour de France commercials

Same here. Crashed during TDF commercials, now it wont start at all. 
time to try out a Fire stick. 

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Hi, Community users!

    We are aware of the issue with the Peacock channel crashing during Tour de France commercials, which has affected many of our valued Roku users. We genuinely appreciate your cooperation in providing us with the necessary details. Please rest assured that we will promptly relay your information to the appropriate Roku team for a thorough review.

    We sincerely appreciate your patience and thank everyone who has reported this issue.

    Best regards,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Thank you for the additional information, Pbh!

    Our relevant is currently monitoring the Peacock channel crash during Tour de France (TDF) commercials and working to resolve it.

    If you have any further feedback or concerns regarding this matter, please don't hesitate to share them. For additional support and troubleshooting steps, you can also visit our Roku Support website. Rest assured, we are fully committed to providing you with the best possible streaming experience!

    Best regards,
    Jharra

9 Replies

Replies have been turned off for this discussion
  • mmanley11's avatar
    mmanley11
    Reel Rookie
    12 months ago

    The Peacock app is crashing following commercial breaks during the Tour de France coverage. I’ve powered down the TV and reinstalled the app, but still the same.  Pretty annoying!!  Any fixes? 

  • Pbh's avatar
    Pbh
    Reel Rookie
    12 months ago

    Same problem. Couple additional hints: The ads earlier in the broadcast of Tour de France don’t result in a crash. But the ads in the final three or so hours crash. Every. Single. Time. Also, there had not been a problem with ads and the Tour up until yesterday. 

    Issue ID FG-265-851 

    TCL model 43S435

    s/n X00000YULNFG

    id C134X

    ver. 13.0.0 build 24062-93

    Peacock TV ver. 5.7 build 13

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      12 months ago

      Hi, Community users!

      We are aware of the issue with the Peacock channel crashing during Tour de France commercials, which has affected many of our valued Roku users. We genuinely appreciate your cooperation in providing us with the necessary details. Please rest assured that we will promptly relay your information to the appropriate Roku team for a thorough review.

      We sincerely appreciate your patience and thank everyone who has reported this issue.

      Best regards,
      Jharra

      • Pbh's avatar
        Pbh
        Reel Rookie
        12 months ago

        No crashing today. Hope it stays that way.

        Thanks!