Peacock app will not launch
When I try to open the Peacock app on my own. Model 100018254 Roku TV, the screen goes black and then returns to the home page.
Hardware ID D803X
Software version 14.0
Forum Discussion
1 Reply
Welcome to the Roku Community, lpadele13!
Thanks for bringing this to our attention. Rest assured that we'll help you troubleshoot your Roku device and get you back on streaming.
Firstly, how are you accessing this app? Is it via The Roku Channel or directly from the standalone app? Also, when did you start experiencing this issue?
If your subscription is purchased directly from Peacock, we suggest the precise steps provided by our support article here: How to resolve a channel playback issue
However, if you're billed via Roku, we suggest highlighting the channel tile of Peacock and pressing the star (*) button on your remote to update it. Also, try to reboot your Roku device under Settings > System > Power (skip if unavailable) > System restart.
Keep us posted on how it goes and we'll go from there.
Best regards,
Carly
