Forum Discussion

ThatGuy509's avatar
ThatGuy509
Channel Surfer
2 years ago
Solved

Peacock App Parental Controls not working

Having same problem did you find solution?
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi ThatGuy509,

    Thank you for keeping us posted here in the Roku Community!

    We appreciate you letting us know about your problem accessing the Paramount Plus channel. We will work with you to know what went wrong so we can assist you further and fix the issue.

    We recommend performing the below steps to see if they can resolve the issue:

    1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
    2. Restart your Roku device. Go to Settings > System > Power (skip if unavailable) > System Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    See more tips and troubleshooting steps for this type of issue here, and let us know if it fixes the issue.

    Kind regards,                                                                                                                                        Eunice

ThatGuy509's avatar
ThatGuy509
Channel Surfer
2 years ago

Same as Tommyowens original poster.

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi ThatGuy509,

Thank you for keeping us posted here in the Roku Community!

We appreciate you letting us know about your problem accessing the Paramount Plus channel. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend performing the below steps to see if they can resolve the issue:

  1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
  2. Restart your Roku device. Go to Settings > System > Power (skip if unavailable) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

See more tips and troubleshooting steps for this type of issue here, and let us know if it fixes the issue.

Kind regards,                                                                                                                                        Eunice

  • ThatGuy509's avatar
    ThatGuy509
    Channel Surfer
    2 years ago

    Remove channel is not an option when pushing * on Peacock channel.  Although it is with just about all other channels on my Roku.  I can only look for updates and move app but no option to delete.  

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi ThatGuy509,

      Thank you for the quick response!

      Are you subscribed to Paramount Plus? In some cases, if the channel you want to remove has an active subscription, the subscription must first be canceled before the channel can be removed from your Roku device. When you are ready to remove a channel, determine if the channel has a subscription and whether that subscription is billed to your Roku account.

      1. Go to my.roku.com on your computer or smartphone.
      2. If prompted, sign in to your Roku account.
      3. Select Manage Your Subscriptions.

      Let us know how it goes, and we'll be glad to further assist you.

      Kind regards,                                                                                                                                        Eunice

      • TommyOwens's avatar
        TommyOwens
        Reel Rookie
        2 years ago

        As I said, useless.