For the past few days my PBS kids app won’t stream live tv. It gives a “server error” prompt. I can stream just fine on my phone and other non Roku devices. Is there some sort of glitch or is something not communicating properly anymore? I used to be able to stream live on my Roku just fine.

Hi Community users, We believe this issue has been resolved for most users if not all. In the interest of maintaining order, we will be closing this discussion now. If you are still experiencing this issue, please feel free to start a new thread, and our team will be happy to assist. This discussion will now be closed, and this post will be marked as solved. We truly appreciate your patience and thank everyone who reported this issue. Happy Streaming! 💜 Best regards,The Roku Community Team

PBS kids app server error | Roku Community

42 Replies

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byroniousC
Newbie
8 months ago
I have the same issue. Live TV streaming just shows a "server error" for about a week now.

Tried the steps you laid out and still has the same error.
- RokuEmmanuel-D
  Community Moderator
  8 months ago
  Welcome to the Roku Community, byroniousC, and Jengriffin90!
  
  Thank you for bringing this issue to our attention. We truly appreciate your vigilance and would like to take the necessary steps to investigate this matter more thoroughly.
  
  Could you please provide the following details?
  
  Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
  
  Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  
  Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  
  We are anticipating your prompt response.
  
  Regards,
  Emman
  - JerryCopus
    Reel Rookie
    8 months ago
    Same issue here.
    
    Issue ID: ID-9S-429-028
    
    Model: 4800X - Roku Ultra
    Serial number: X0100JPSN9S (S02A208PSN9S)
    Software version: 14.0.4 build 12221-C2
    GC version: 12.5.25
    
    PBS KIDS version 6.4 build 1
- Cashja2
  Newbie
  8 months ago
  It’s keep saying server issue. It’s been like this for over a month. I can watch PBS Kids in my living room live with no problem. But on the Roku tv I can not. I have done all of these steps and it seems to be a lot of us having the same issue.
  - RokuTakashi
    Community Moderator
    8 months ago
    Hi, Cashja2
    
    Welcome to the Roku Community.
    
    We appreciate you for sharing with us the concern you have with the PBS Kids app that keeps crashing on your Roku device, and we're here to help you resolve this matter. We'll provide you with a troubleshooting step to address it. Kindly follow the steps below:
    
    Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    
    Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    
    Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    
    You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    
    If the issue persists after performing the provided troubleshooting step, we'd like to collect for further information so our team can take a closer look at the crashing issue. We kindly request the information below:
    
    Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    
    Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    
    Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
    
    We hope to hear a response from you along with an update on what you find out.
    
    Best wishes,
    Kash
SkyTobi
Newbie
8 months ago
Idk how to find the info listed but the "server" error is still coming up for me, it's been almost 2 weeks. I've un-installed reinstalled restarted and updated the roku.
- RokuTakashi
  Community Moderator
  8 months ago
  Hi, SkyTobi
  
  Thanks for posting, and welcome to the Roku Community.
  
  We understand the issue you have encountered with the PBS Kids app on your Roku device, and we'd like to gather more details so our team can provide assistance regarding this issue. Can you please provide the details requested by RokuEmmanuel-D above this thread?
  
  The information we gather is significant for us to investigate this matter further.
  
  Best wishes,
  Kash
  - RJPM
    Newbie
    8 months ago
    Same issue. 3900x roku Express serial # YG007V431773
RokuCarly
Community Moderator
8 months ago
Welcome to the Roku Community, Jengriffin90!

Thanks for reaching out and informing us about the playback issues you're currently experiencing with the Live TV content of the PBS Kids app. We'd like to suggest some steps to help you troubleshoot.

Kindly follow the steps precisely below:

Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel

Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart

Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's our support link for reference: How to resolve a channel playback issue

Keep us posted on how it goes and we'll go from there.

Best regards,
Carly
- Mommom3
  Newbie
  8 months ago
  ID issue. 72-444-428
  Model. C103X
  Serial #. X00000XV8D72 (S034D3V8D72)
  Software 14.0.4 Build 12221-93
  GC version. 12.5.26
  Lynne Marshall
renojim
Community Streaming Expert
8 months ago
weirdingways455, your device is obsolete and has been for a while now. It's no longer receiving updates and can't run the latest software or apps. I don't think your problem is the same as others in this thread. In your case, if the PBS app needs an update to continue working there's no way to get it.
- weirdingways455
  Reel Rookie
  8 months ago
  Thank you for your response.
  Pragmatic question: EOL and EOS
  Why purchase "newer" Roku devices when Roku top-of-the-line products' work just fine?
  These devices work w/all premium apps except PBS - 'publicly funded.'
  "Legacy: Roku has discontinued these models, and they cannot support newer versions of the Roku OS." See: Roku Developer - Legacy models 4400X"
  https://developer.roku.com/docs/specs/hardware.md
  If Roku has declared "End-of-Life" (EOL) notice, apparently integrated and implemented a "planned obsolescence" strategy as part of a business model to generate more profit and compel consumers to keep purchasing newer and "updatable" models of their products that is their business.
  Apparently; ROKU does not provide legacy support to developers.
  Apparently; ROKU keeps generating new products w/new EOS dates.
  Result: Support Request Not Solved.
  Notation: Forum is limited in scope for general support questions.
  EOL = End-of-Life
  EOS = End-of-Support
  NOTE: PBS has been notified 'PBS APP subscription' will be [cancelled.]
KellyGarcia89
Newbie
8 months ago
Has this issue been resolved? I am having the same issue on my phillips roku tv when trying to stream pbs kids live from the app
M-J-J
Newbie
8 months ago
same same. 😞
Model: 3600RW - Roku Stick
Serial number: A7174066926
Software version: 14.0.4 • build 12221-24
GC version: 12.5.25
Issue ID 26-435-625
Channel build version 6.4 • build 1
- RokuTakashi
  Community Moderator
  8 months ago
  Hi, Community users!
  
  Thanks for keeping us posted on this thread.
  
  We appreciate your cooperation and providing the requested information related to the issue raised in this thread. Please be advised that our team has acknowledged the details and will be conducting further review and investigation. Once more development has been gathered, we'll make sure to provide an update in this thread.
  
  We hope for your patience and understanding as we work on this.
  
  Best wishes,
  Kash
LaToyaBurton88
Reel Rookie
8 months ago
It started on one device a month ago. Now the other are also down. I can play the videos. But love tv isn't streaming
- RokuEmmanuel-D
  Community Moderator
  8 months ago
  Hi, @heatherann01 and @LaToyaBurton88.
  
  Thanks for flagging this issue directly to us. We'd be more than happy to include your devices in the ongoing investigation.
  
  Could you please provide us with the additional details mentioned earlier in this thread? Having this information is essential for us to relay it effectively to the relevant parties. We would greatly appreciate it if you could share all the requested details so that we can conduct a comprehensive review. Thank you!
  
  We are looking forward to your response.
  
  All the best,
  Emman
  - heatherann01
    Reel Rookie
    8 months ago
    Model: 3941X - Roku Express 4k
    Serial number - X0160042DUY8
    Device ID - SO7P2192DUY8
    software version - 14.0
    Tracker ID - Y8-438-810
    version 6.4 build 1
slowwap
Newbie
8 months ago
For Roku TVs... Check your zip code under Settings -> System -> Zip code to make sure it is correct for your area. Correct it then restart/reboot your TV. It should then work. At least is does for us.
If is not correct for your area then the PBS Kids app will hang on the yellow screen or generate a 'server error'. It appears that the PBS Kids app needs to have the local zip code and local IP location aligned so that the streaming from the correct PBS station can occur.
I have had this problem on the Roku TVs but not on the Streaming devices or Roku App. Sometimes after a system update the zip code (only set on my Roku TVs) is reset to some random zip code and needs to be corrected for the kids to watch PBS kids.
- HeyItsDaddy
  Reel Rookie
  8 months ago
  Gave it a shot for good measure, didn't work on either the Roku-based TV, nor the TV with the Roku StreamStick 4K. When PBS Kids fires up, it tells you which affiliate it's going through, and it's still the correct one, so location isn't the issue, unfortunately.
  - slowwap
    Newbie
    8 months ago
    Sorry to hear that. When I do finally get the correct affiliate to show on the start-up splash it took a couple of attempts, but eventually started to update the local cache and start streaming.
    Sorry to hear it did not work for you.

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PBS kids app server error

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