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shigginbo's avatar
shigginbo
Newbie
3 years ago
Solved

PBS GBH livestream is showing the wrong channel

The PBS livestream is showing the wrong GBH channel. I am seeing 2.2 (GBHWorld) instead of 2.3 (main GBH). I have not had this problem before  yesterday. Help? 

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hi! shigginbo,

    Thanks for reaching out to the Roku Community!

    If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Content is managed by each channel provider directly. If you observe an issue with any content on a particular streaming channel, you'll need to contact the channel provider to report this issue and request more help.

    Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hi! shigginbo,

    Thanks for reaching out to the Roku Community!

    If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Content is managed by each channel provider directly. If you observe an issue with any content on a particular streaming channel, you'll need to contact the channel provider to report this issue and request more help.

    Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • Charla's avatar
      Charla
      Newbie
      2 years ago

      My PBS station says Roku did something Friday 10/6/23 that caused my issue. I have tried everything suggested. Still will not go to main station. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Charla,

        Thanks for reaching out to us here in the Roku Community!

        Please be advised that Roku only transmits the channel and is not responsible for the contents within an app. The respective channel is solely choosing the contents, and we have no control over the programming or operation of the channel. If the issue only affects a specific channel, all other channels play fine. With that being said, we would recommend reaching out to PBS Support to report the issue and for further help.

        You can contact them here.

        Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

        All the best,

        Chel