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bjedrick's avatar
bjedrick
Streaming Star
3 years ago
Solved

Parts of video display incorrectly

I watch many TV series on the Roku channel. Recently two series - That Girl S2 E13 ans The Real McCoys S1  E20 started displaying parts of the video blurry (not enough pixels).  Removing them from Co...
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  • bjedrick's avatar
    bjedrick
    3 years ago

    The episodes with distorted video on the Roku (That Girl S2E13 and The Real McCoys S1E20) play fine on the FreeVee Channel.  Removed them from the Roku Channel and will now watch those series on the FreeVee Channel.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi bjedrick,

Greetings from the Roku Community!

We understand that you are having a playback issue with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes!

All the best,

Chel

bjedrick's avatar
bjedrick
Streaming Star
3 years ago

The episodes with distorted video on the Roku (That Girl S2E13 and The Real McCoys S1E20) play fine on the FreeVee Channel.  Removed them from the Roku Channel and will now watch those series on the FreeVee Channel.