Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with Parental Control.
Within the Parental control settings, are you making sure that not only the Movie ratings are set correctly, but the TV ratings as well?
Please keep us posted and we will be more than happy to continue assist you further. We look forward to hearing back your response.
Thanks,
Danny
Thanks for the reply.
I don't have a Roku TV. I only have the tiny Roku box, which doesn't have the option to limit ratings or do any parental controls at all. So I'm settings these limits by going to https://my.roku.com/account/pin , and setting parental controls there. And on there, it limits both movie and TV ratings, because it lists both "PG-13" and "TV-14". So that's both movie rating, and a TV rating.
And again, this problem is occurring within the Roku Channel app itself, in the live TV section of the Roku Channel app. That Roku channel app should respect the fact that I set rating limits on the Roku website at the above address.
And the Roku Channel app DOES respect the movie ratings, and will not play movies above PG-13. But it will play anything in its "live tv" section.
The easiest way to verify this bug report is to simply set parental controls as I have, using the website at the above link, and then try to view the live TV section within the Roku Channel app, and you will see the same thing I am describing.
P.S. When I say "Roku Channel app", I'm referring to this one: The Roku Channel | TV App | Roku Channel Store | Roku
Hi Community users,
Thanks for the posts regarding the issue you are experiencing with parental control.
We would recommend making the parental control changes online through my.roku.com on your Roku account and checking to see if you are still seeing the issue occur.
If you are still observing an issue, please provide us with a screenshot of your parental controls from my.roku.com and we will be more than happy to investigate further. We look forward to hearing your responses.
Thanks,
Danny
This is a pretty silly request. Like if the entire world was destroyed by a nuclear war, and Roku Corp is buried in 500 feet of ice, and I send them feedback that all the humans are extinct, and they ask me to send them a screenshot!!! lol.
But still, here's the screenshot.
Hi everyone,
Thanks for posting in the Roku Community regarding the issue you are experiencing with the parental control on The Roku Channel when viewing Live TV.
Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.
In the meantime, your patience and understanding is much appreciated.
Thanks,
Danny
