Forum Discussion

TimJR's avatar
TimJR
Newbie
2 years ago
Solved

Paramount+ Showing Ads On All Shows

All of the sudden, ads are playing on shows I'm watching on Paramount+. I pay $11.99 a month so I won't have to be tortured by commercials. This just started about an hour ago. I rebooted the ROKU, but that did nothing. Any ideas?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Community users!

    Thanks for reporting this issue here in the Roku Community.

    We understand and hear your sentiments. For this concern, we would highly suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct support website.

    We hope this gets sorted out soon. Let us know if you have further inquiries.

    All the best,
    Janadee

16 Replies

  • Gxec's avatar
    Gxec
    Reel Rookie
    2 years ago

    I was using paramount on roku channel app and started getting the commercials. Went to the streaming store and selected paramount. The selected add the app. App was added to home page. Opened that paramount app, made password. No commercials anymore. Moved the app up on my homepage and the paramount/ roku channel app to the bottom.

     

    Hope that helps

    • Kdexter's avatar
      Kdexter
      Channel Surfer
      2 years ago

      Thanks, I ended up doing the same thing. Just irritates me that Roku won’t own up to and fix something that is certainly their problem. I’m sure they profit from the bill through with paramount.

  • BPJJ's avatar
    BPJJ
    Newbie
    2 years ago

    This started last night for us as well, Ridiculous that they charge a premium and then sneak in commercials without any notice to the user.  we will definitely be rethinking the subscription 

    • Kdexter's avatar
      Kdexter
      Channel Surfer
      2 years ago

      It is an odd ‘glitch’ that supposedly tech support hasn’t heard of. Doubtful….By now they should at least post a notice that they’re aware of the issue if true. 

      • Kdexter's avatar
        Kdexter
        Channel Surfer
        2 years ago

        Well it’s getting worse. My premium subscription had 4 two minute blocks of commercials and two shorter ones during a 30 minute show. Worse than live network tv! I’m paid up through the 29th then cancelling if not resolved. Many other choices out there…

  • Miskatonic's avatar
    Miskatonic
    Newbie
    2 years ago

    Same here.  I'm on premium.  An insane quantity of ads, 4-5 ads every few minutes it seems.  Just started tonight.

  • Kdexter's avatar
    Kdexter
    Channel Surfer
    2 years ago

    Same here! I have premium subscription through Roku. Customer service absolutely sucks from both companies, time to cancel this bull**bleep**!

    • PatT's avatar
      PatT
      Newbie
      2 years ago

      Same here, called customer service, all they could say was that my issue will be “escalated”. Maybe, I’ll even get more commercials after they escalate it. I asked for a transcript of my chat but never got it. I assume this is a temporary glitch that will go away on its own since the tech support people have no clue why it’s happening. It has to be a simple switch at high level programing.