Forum Discussion

AMaidi's avatar
AMaidi
Reel Rookie
2 years ago
Solved

Paramount+ pop up ad freezes the Roku channel

Ad for Paramount+ pops-up while watching a show on the ROKU channel, it asks to press a button in order to load the Paramount+ channel or another button if I do not wish to load. When choosing "NOT...
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi AMaidi,

    Thanks for keeping us posted here in the Roku Community!

    We'd like to assist you with your streaming problem in Paramount+. Kindly try the following procedures below to see if they resolve the problem.

    1. Remove the channel: Highlight the channel tile on your home screen and press the (*) button to open the options menu. Select the Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power (skip this if not available) > System Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

    Let us know if this works for you!

    Kind regards,

    Eunice

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, AMaidi

Thanks for posting, and welcome to the Roku Community.

We see that you're having an issue while streaming Paramount+ through The Roku Channel, and we'd like to gather more information regarding this. May we know when you first encountered this issue? Also, what troubleshooting steps have you attempted so far? Further, could you please send us an image referring to the issue?

The information you provide will be helpful for us to clarify the issue better.

All the best,
Kash

  • AMaidi's avatar
    AMaidi
    Reel Rookie
    2 years ago

    Hi Kash,

        The problem occurred when I was watching a movie on the ROKU channel. I believe that what happened was that ROKU ran a few ads and one was for the adding of the Paramount+ application. 

      The Ad gave me two options, one to add the application and one to continue watching the movie that I was looking at. I selected the option to "continue watching"  as I have no need in adding Paramount+. The TV screen froze and I could not get back to the location that I had been at before. I had to turn off/turn on the ROKU Express unit and then had to Fast forward to the location that I had been previously viewing in the movie.

         The issue happened same day that I posted the event. I am unable to provide an image since the issue was on my TV. 

    Best Regards,

    AMaidi

     

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi AMaidi,

      Thanks for keeping us posted here in the Roku Community!

      We'd like to assist you with your streaming problem in Paramount+. Kindly try the following procedures below to see if they resolve the problem.

      1. Remove the channel: Highlight the channel tile on your home screen and press the (*) button to open the options menu. Select the Remove channel and confirm.
      2. Restart your Roku device: Go to Settings > System > Power (skip this if not available) > System Restart.
      3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

      Let us know if this works for you!

      Kind regards,

      Eunice