Forum Discussion

waross's avatar
waross
Newbie
5 years ago

Paramount Plus works on laptop but not on Roku

Paramount Plus plays on my laptop, but not on my Roku. Paramount Plus will load. When I try to look at the episode list of a series it sometimes switches to the Roku home screen. Sometimes, I can s...
StreamerUser's avatar
StreamerUser
Roku Guru
5 years ago

The correct procedure for app troubleshooting uninstalling and reinstalling is:

1) Remove the Paramount Plus app

2) Restart the Roku (Settings/System/System restart/restart)  <- MUST DO THIS HERE!!

3) Add the Paramount Plus app

Otherwise, settings/data/cache associated with the app that may be causing the issue aren't cleared.

Also, you did not provide your model # or firmware version/build (Settings/System/About).

 

Keegah's avatar
Keegah
Newbie
4 years ago

No option to remove channel

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Keegah

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • TallFunnyDork's avatar
      TallFunnyDork
      Newbie
      3 years ago

      Friends, it doesn't matter what you do, Paramount+ just won't work. I've been working with the CBS Interactive team for WEEKS. Doesn't matter. Nothing works. 

      NOTHING. That includes:

      1. Clearing Roku cache
      2. Disabling Network Pings
      3. Uninstalling/reinstalling the latest Paramount+ app
      4. Disabling bandwidth saver
      5. Using a direct Cat5/cat6 cable, then a wireless connection
      6. Restarting the Roku TV
      7. Unplugging/replugging in the TV (hard reset)
      8. Restarting the modem
      9. Restarting the router
      10. Pulling out my **bleep**ing hair

       

      EVERY OTHER CHANNEL - all of them - work on our TCL 65" Roku screen. Only Paramount+ doesn't work there. That, despite it working just fine on all of our other devices. 

      So save your time, effort, and energy: it's just a bad product. You've not done anything wrong. 

      I'm hopeful they'll update the app sometime soon, but, honestly, I'm not counting on it. My ticket's been open for weeks. 

      By the way, here's their tech support #: (888) 274-5343, 7 days a week, from 9am-midnight EST. 

      Thank me (or not) later. 

       
      • Conk's avatar
        Conk
        Reel Rookie
        3 years ago

        Paramount plus support had me restart my router and it worked!