Forum Discussion

waross's avatar
waross
Newbie
5 years ago

Paramount Plus works on laptop but not on Roku

Paramount Plus plays on my laptop, but not on my Roku. Paramount Plus will load. When I try to look at the episode list of a series it sometimes switches to the Roku home screen. Sometimes, I can s...
StreamerUser's avatar
StreamerUser
Roku Guru
5 years ago

The correct procedure for app troubleshooting uninstalling and reinstalling is:

1) Remove the Paramount Plus app

2) Restart the Roku (Settings/System/System restart/restart)  <- MUST DO THIS HERE!!

3) Add the Paramount Plus app

Otherwise, settings/data/cache associated with the app that may be causing the issue aren't cleared.

Also, you did not provide your model # or firmware version/build (Settings/System/About).

 

lucyfpii's avatar
lucyfpii
Newbie
4 years ago

I did all the steps you suggested, several times, but Paramount Plus is still not working on my roku devices! Please help!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Derrick4405,

    Thanks for posting in the Roku Community!

    I'd be happy to take a closer look to see how we can help get you up and running.
    A few questions here to better understand what you're experiencing: 
    1. Are you using a Roku TV or a Roku device?
    2. Does the issue only occur on a specific channel or all channels on your Roku device?
    3. Are you receiving error messages or codes when accessing the channel?
    4. What specific troubleshooting steps have you taken so far to try to resolve the issue?
    5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    We also recommend taking a look at the troubleshooting steps provided by our Support page here: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.
     

    Best regards,
    Mary