Forum Discussion

waross's avatar
waross
Newbie
5 years ago

Paramount Plus works on laptop but not on Roku

Paramount Plus plays on my laptop, but not on my Roku. Paramount Plus will load. When I try to look at the episode list of a series it sometimes switches to the Roku home screen. Sometimes, I can s...
StreamerUser's avatar
StreamerUser
Roku Guru
5 years ago

The correct procedure for app troubleshooting uninstalling and reinstalling is:

1) Remove the Paramount Plus app

2) Restart the Roku (Settings/System/System restart/restart)  <- MUST DO THIS HERE!!

3) Add the Paramount Plus app

Otherwise, settings/data/cache associated with the app that may be causing the issue aren't cleared.

Also, you did not provide your model # or firmware version/build (Settings/System/About).

 

  • lucyfpii's avatar
    lucyfpii
    Newbie
    4 years ago

    I did all the steps you suggested, several times, but Paramount Plus is still not working on my roku devices! Please help!

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi Derrick4405,

      Thanks for posting in the Roku Community!

      I'd be happy to take a closer look to see how we can help get you up and running.
      A few questions here to better understand what you're experiencing: 
      1. Are you using a Roku TV or a Roku device?
      2. Does the issue only occur on a specific channel or all channels on your Roku device?
      3. Are you receiving error messages or codes when accessing the channel?
      4. What specific troubleshooting steps have you taken so far to try to resolve the issue?
      5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

      We also recommend taking a look at the troubleshooting steps provided by our Support page here: How to resolve a channel playback issue | Official Roku Support

      Please keep us posted and we'll continue assisting you from there.
       

      Best regards,
      Mary

  • Keegah's avatar
    Keegah
    Newbie
    4 years ago

    No option to remove channel

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Keegah

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • TallFunnyDork's avatar
        TallFunnyDork
        Newbie
        3 years ago

        Friends, it doesn't matter what you do, Paramount+ just won't work. I've been working with the CBS Interactive team for WEEKS. Doesn't matter. Nothing works. 

        NOTHING. That includes:

        1. Clearing Roku cache
        2. Disabling Network Pings
        3. Uninstalling/reinstalling the latest Paramount+ app
        4. Disabling bandwidth saver
        5. Using a direct Cat5/cat6 cable, then a wireless connection
        6. Restarting the Roku TV
        7. Unplugging/replugging in the TV (hard reset)
        8. Restarting the modem
        9. Restarting the router
        10. Pulling out my **bleep**ing hair

         

        EVERY OTHER CHANNEL - all of them - work on our TCL 65" Roku screen. Only Paramount+ doesn't work there. That, despite it working just fine on all of our other devices. 

        So save your time, effort, and energy: it's just a bad product. You've not done anything wrong. 

        I'm hopeful they'll update the app sometime soon, but, honestly, I'm not counting on it. My ticket's been open for weeks. 

        By the way, here's their tech support #: (888) 274-5343, 7 days a week, from 9am-midnight EST. 

        Thank me (or not) later.