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JohnnyI's avatar
JohnnyI
Reel Rookie
3 years ago

Paramount Plus won’t load

Paramount Plus won’t load on my Roku Ultra. Works fine via my tablet. When entering app the Paramount Plus screen appears, but, then the black screen with the loading circle appears indefinitely. Tried resetting and updating. Anyone else having a problem?

6 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi JohnnyI,

    Congrats on your first post in the Roku Community!

    Thanks for letting us know about the behavior you're seeing when streaming Paramount+, along with all of the troubleshooting that you've done.

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device
    2. Restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
    3. Re-add the channel back to the Roku device

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    Does this clear up the issue you are seeing? Please keep us posted.


    Best regards,
    Mary

    • JohnnyI's avatar
      JohnnyI
      Reel Rookie
      3 years ago

      Tried removing channel, then system restart. Still not working. All other channels, Netflix, Prime Video, etc, are working. Previously tried resetting modem & router. It works on my Sharp Roku tv in spare bedroom and via tablet, all connected via WiFi, but, not through Roku Ultra connected to my main tv. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi JohnnyI,

        Thanks for keeping in touch and providing the additional information.

        We'd like to gather more information about the issue you're running into. When did this issue first start occurring? Did you make any changes to your Settings? Can you please provide the serial number of your Roku device from Settings>System>About?

        Please keep us posted and we'll continue assisting you from there.


        Best regards,
        Mary