Forum Discussion

tonispille's avatar
tonispille
Reel Rookie
2 years ago
Solved

Paramount plus region not supported

Same thing started for me on Saturday. I've rebooted TV's and Routers, uninstalled/install the channel and still nothing. I can't even log in to Paramount from my PC. I disabled WIFI on my phone and was able to log in to Paramount using cellular data with no problem. I am in Delaware and use a local WIFI service that I love and has excellent service, unlike Comcast and Verizon. They are looking into the issue. I called Paramount on Sunday morning and the customer service person I spoke with had no advice and escalated it to another department, still waiting for an answer from them. I don't think it's a ROKU issue but Paramount takes it upon itself to block ISP they "think" may be out of the country. 

 

  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Hi, tonispille.

    Greetings from the Roku Community. 

    We appreciate you sharing your resolution here. It will be very helpful to other users experiencing the same issue.

    For future reference, you may visit our support website (Roku Support) for additional troubleshooting resources. Feel free to reach out if there is anything we can help you with or create a new post for different concerns.

    In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

    Warm regards,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, tonispille

    A warm welcome here in the Roku Community.

    Thanks for sharing this information with us, and we acknowledge the concern you've encountered. For now, we recommend reaching out to the internet service provider since this issue is related to the configuration of your network and its location.

    We hope this will be sorted out soon.

    Best wishes,
    Kash

    • tonispille's avatar
      tonispille
      Reel Rookie
      2 years ago

      My ISP fixed the problem. Made a change, rebooted my service and I'm back on. Had the same problem a few years ago when I tried to subscribe to HULU LIveTV,. It worked for about 2 days and then I was blocked. My ISP tried working out a solution but HULU wouldn't cooperate, so I cancelled HULU LiveTV. Since that time, HULU and the ISP have sorted it out as well. 

    • FTzFL's avatar
      FTzFL
      Reel Rookie
      2 years ago

      Ich habe das gleiche Problem, es hängt aber nicht mit dem Netzwerk zusammen. 

      Es hängt damit zusammen das mein kundenkonto, mittlerweile das dritte, von eurer Kontoverwaltung immer der falschen region zugeordnet wird, obwohl Dienste wie My IP mit korrekt verorten! 

      Ich habe dies schon 2021, dem Support gemeldet und es kam auch nach dem dritten Benutzerkonto immer wieder die Aufforderung mir doch ein neues Konto zu erstellen.

      Was ich schon ab dem zweoten falsch zugeordnetem Konto als Bu.... und nicht lösungsorientiwrt, sprich Callcenter antwort auslege. 

      Der Vorschlag des Manuellen regionswechsels im Benutzerkonto, wurde mut "geht nicht" beantwortet, dabei ist das ein Erstsemesterthema im IT-Studium. 

      Btw. Nicht nur Paramount+ hat das regionsproblem auch AmazonMusic, und sowohl Amazon als auch Paramount sagen das Regionsproblem liegt nicht an deren App! 

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi FTzFL,

        Greetings from the Roku Community, and thanks for keeping us posted!

        Please be aware that the Roku Community only supports the English language, and we had to use Google Translate to understand your concern. We want to further investigate this issue that you had. Where are you currently located right now? Are you using a VPN?

        We look forward to hearing from you soon.

        Thanks,
        John

    • Paipao120's avatar
      Paipao120
      Newbie
      2 years ago

      I have the same issue, I did call my internet provider and it seems of all the tv in the house this is the only showing the message for paramount plus, saying out of region.. mind you we live in California 

      • RokuBernie-D's avatar
        RokuBernie-D
        Community Moderator
        2 years ago

        Hi Paipao120,

        Thanks for posting here, and welcome to the Roku Community!

        We appreciate you contacting us for support about the playback issue you are experiencing with Paramount+ on your Roku device/TV. No worries! We're here to find you the best resolution possible. 

        We need to know if your subscription is under Roku or directly from the app. If it is from Roku, we advise you to cancel your subscription first to remove the app, then restart the system and re-install the channel. You can also visit our support page to learn how to remove channels from your Roku streaming device. If the issue persists, we highly suggest you directly contact the Paramount+ channel regarding this concern because many channels/apps on Roku are created, maintained, and updated by the channel providers. You can contact them here:  Paramount+ customer service. 

        I hope this helps.

        Kind regards,
        Bernie

  • davidjharrison6's avatar
    davidjharrison6
    Newbie
    2 years ago

    I too am having the problem which likely began around that time frame with Uverse and a TCL/Roku TV.  I can watch on my Apple IPAD over wireless without issues.  I also noticed on my TV that my last ROKU software update was 1/24/24 and is version 12.5.5 Build 4174.  Is it a coincidence that this SOFTWARE UPDATE process fails after step 1 of 3 and states it is "unable to connect to the Internet"?  When I am watching everything else on the same TV streaming HBO, Prime, Netflix etc? 

    I have reset everything and still unable to connect. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi davidjharrison6,

      Welcome to the Roku Community and thanks for reaching out!

      This sounds like a network connectivity issue with your device. Let's see if this applies to this case.

      Reset the network connection

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select Advanced system settings.
      4. Select Network connection reset.
      5. Select Reset connection.

      Let us know how things turn out.

      Regards,
      Rey

      • jjdubsW's avatar
        jjdubsW
        Newbie
        10 months ago

        This worked for me. I can tell you it wasn't a problem until after a Roku update, so I'm sure something is related. However, resetting the internet link did fix the problem. (Updating my zip code before that, did nothing.) 

        Good luck everyone!

  • Willyprobertson's avatar
    Willyprobertson
    Newbie
    9 months ago

    I want to throw my Roku TV and a ditch will not pick up Paramount plus local channels what the **bleep** is going on it worked a week ago for 3 years what the **bleep** happened

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      9 months ago

      Welcome to the Roku Community, Willyprobertson!

      Thanks for letting us know about the streaming issues you're currently experiencing on the Paramount Plus app on your Roku streaming device. We'd be happy to help you find the best resolution possible.

      Before we proceed, we'd like to assess your concerns better and we would appreciate it if you could provide us with additional information such as follows:

      • How are you accessing this app? Is it directly on the standalone Paramount Plus app or inside The Roku Channel?
      • Is your subscription billed via Roku or directly from Paramount Plus?
      • Were you able to access this app before?
      • Do you have an antenna plugged into your TV?

      We'll be looking forward to your response.

      Warm regards,
      Carly

    • tonispille's avatar
      tonispille
      Reel Rookie
      9 months ago

      I was able to get my issue corrected with a call to my internet provider. I use a small local internet provider that changed a setting and after that I have had no problems at all. It has something to do with the provider using servers not in the area I am and it was causing confusion. Hope this helps. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        Hi, tonispille.

        Greetings from the Roku Community. 

        We appreciate you sharing your resolution here. It will be very helpful to other users experiencing the same issue.

        For future reference, you may visit our support website (Roku Support) for additional troubleshooting resources. Feel free to reach out if there is anything we can help you with or create a new post for different concerns.

        In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

        Warm regards,
        Carly