Forum Discussion

ponchoiram's avatar
4 years ago
Solved

Paramount plus region not supported

I live in the us, 

Texas

I downloaded the channel on my roku tv.

But when i open it it shows

Your region is not supported.

We detect you're in the US  

So?

 

I cant access the channel.

  • We appreciate you for joining us here at the Roku Community, kayydukes!

    Thanks for raising your concern with us. No worries; we're here to find you the best resolution possible. As a workaround, here's what we can suggest. Kindly try to remove the Pramaount app by navigating to the channel tile on the Roku home screen, pressing the * key on your remote, and choosing "Remove channel." After doing so, try restarting your device from Settings > System > Power >System Restart. After your Roku device restarts, visit the Roku channel store and add the channel again. 

    Let us know if the troubleshooting procedure works. We'll be looking forward to your update! 

    Kind regards,
    Carly

  • A warm welcome here at the Roku Community, kayydukes!

    We acknowledge your concern about experiencing playback issues with the Paramount+ app on your Roku streaming device/TV. No worries! We're here to find you the best resolution possible. 

    May we first know if your subscription is under Roku or directly from the app? If it's under Roku, you need to cancel the subscription first in order for you to remove the app, perform a system reboot, and then re-install the app. Here's our Support article to further help you How to remove channels from your Roku streaming device. If it's otherwise directly from the app, kindly contact the customer support of the channel provider for further advice. 

    We're eager to know your update! Hope this helps.

    Kind regards,
    Carly

27 Replies

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    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator

      Hi mmebiggleton

      Thanks for the post.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? In what region are you located in the moment?

      With more information, we can assist you further.


      All the best,
      Kariza

      • mmebiggleton's avatar
        mmebiggleton
        Reel Rookie

        Hi,

        I am in the US and I have a Paramount plus account in the US but when I open the app on my Roku TV, it says the region is not supported and underneath it says it detects I am in the US.

        I initially bought my TV when I was living in Canada, would that be the reason why it is not working?

        Thanks