Forum Discussion

dickeede's avatar
dickeede
Newbie
2 months ago
Solved

Paramount Plus not working. Just keeps trying to load.

I have not been able to watch Paramount Plus all day. My subscription is on auto pay. So it is paid until may 10th.

App availability
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 months ago

    We're glad you're here, dickeede.

    Thanks for sharing your concern about the playback issue you're having with Paramount Plus. We're here to help!

    Can you please try the steps below and see if it'll do the trick?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also get some help here!

    Keep us posted.

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    We're glad you're here, dickeede.

    Thanks for sharing your concern about the playback issue you're having with Paramount Plus. We're here to help!

    Can you please try the steps below and see if it'll do the trick?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also get some help here!

    Keep us posted.

    Roku Community Team