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Nick4777's avatar
Nick4777
Newbie
2 years ago
Solved

Paramount Plus Not Working getting Error on Playback

Paramount Plus on Roku Ultra getting error on Playback. I have done everything including factory reset. Still does not work. Problem started about a week ago. Maybe right after os 13 update.

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Nick4777,

    Thanks for joining us here in the Roku Community!

    We're here to help you out and want to thank you for your efforts in getting this sorted. To help you better, we need a bit more info. Can you let us know if this is only happening with certain content? Also, it would be great if you could share the exact error message you're seeing.

    Attempt to troubleshoot again and ensure to follow the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You can also check our support page for additional troubleshooting here: How to resolve a channel playback issue - Roku Support

    We'll be looking forward to your update.

    Regards,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Nick4777,

    Thanks for joining us here in the Roku Community!

    We're here to help you out and want to thank you for your efforts in getting this sorted. To help you better, we need a bit more info. Can you let us know if this is only happening with certain content? Also, it would be great if you could share the exact error message you're seeing.

    Attempt to troubleshoot again and ensure to follow the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You can also check our support page for additional troubleshooting here: How to resolve a channel playback issue - Roku Support

    We'll be looking forward to your update.

    Regards,
    Rey