Forum Discussion

DVader202's avatar
DVader202
Newbie
2 years ago
Solved

Paramount Plus keep watching list stopped working again

I have the problem where it won't continue where I left off. It always starts me at season 1 Episode1 even though I've been watching... Example Cheers I'm on Season 7 Episode 16. 1) it doesn't show ...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here in the Roku Community, rzr219.

    Firstly, we sincerely apologize for any inconvenience this may have caused you and we'd be more than happy to assist you with this.

    In this case, may we first know if this happens inside the standalone Paramount Plus app? If so, please be aware that they are the ones who maintain their app on the Roku streaming platform so it may be best to directly raise your concern to their customer support so they can update their app. 

    In the meantime, we suggest highlighting the channel tile of the app and then pressing the star (*) button on your remote to update it.

    We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. If there's anything else we can be of assistance with, please let us know as we'd be more than happy to be of help.

    Best regards,
    Carly

lilliekelley's avatar
lilliekelley
Newbie
2 years ago

i signed in the toku channel aoo

lilliekelley's avatar
lilliekelley
Newbie
2 years ago

i did not sign on paramount i signed in on the roku app

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, lilliekelley!

    Thanks for letting us know about this. We'd be happy to help you access the Paramount Plus app on your Roku streaming device. 

    If I understand your concern correctly, your subscription is billed via Roku, right? If so, you can try accessing it inside The Roku Channel to see if you can access it successfully. 

    You may also try installing the standalone app by navigating to your Home screen. Scroll down to select Streaming Store and search for Paramount Plus. After successfully installing this, try accessing it and see if that works. 

    For reference, you may visit this support article related to this: How to add apps to your Roku streaming device.

    Please keep us posted on how it goes, and we'll go from there. 

    Best regards,
    Carly

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, aeiohno!

        Thanks for sharing this with us. This will be very helpful for those who are having the same issue.

        Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

        In the meantime, we hope you continue to have a Happy Streaming! ðŸ’œ

        Best regards,
        Carly