Forum Discussion

ahfrost0622's avatar
ahfrost0622
Newbie
3 months ago

Paramount plus error during playback

Every time I try watching anything on my paramount plus app I get an "error occurred during playback" message.  I have tried all of the recommendations for trying to fix the issue and nothing has worked. Can anyone who has had this issue give any advice plz?

app playback

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hey ahfrost0622,

    Welcome!

    Thanks for letting us know about your issue with the Paramount+ channel. Can you please provide the following information?

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
    • Could you elaborate more about the troubleshooting steps that you have done so far?

    We look forward to hearing from you soon.

    Thanks,
    Roku Community Team