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RGTampa's avatar
RGTampa
Newbie
5 years ago
Solved

Paramount Plus audio and video is out of sync on my Roku device

CBS Live on Paramount Plus has audio/video sync issues. The longer you watch the worse it becomes. Only happens on CBS Live. Have unplugged the ROKU power supply and the router power supply. No help....
  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hey dfry

    We do apologize for the inconvenience this has caused you.

    Does the issue only occur on Paramount Plus or across other channels installed on your Roku? If it's just on one channel, contact the channel provider's customer support team to report the issue and get help.

    Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

    You can contact Paramount Plus Support here.

    All the best,
    Kariza