Forum Discussion

Jayiw's avatar
Jayiw
Newbie
2 years ago

Paramount Plus App UI Lag

Within the last couple of weeks, my paramount plus app on my roku tv has basically become unusable due to the ui being so slow. Moving up or down/left or right takes 3 seconds each click of the remote. No other app has that issue. I have tried uninstalling and reinstalling the app and it's still the same way. Thank you. 

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Jayiw-

    I am not seeing this here.

    After removing the channel, did you restart** your Roku to clear its memory cache BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

    Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you don't have the Power option, under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.