Forum Discussion

mattleb72's avatar
mattleb72
Newbie
3 years ago
Solved

Paramount Plus 3 month trial

I just bought and set up a new Roku at home. I received an email stating that I qualified for 3 months of Paramount Plus for free. When I try this it brings me to Roku's offer site that doesn't inclu...
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Michaelfinner,

    Greetings from the Roku Community!

    In this case, we would recommend getting in contact with our Account and billing team for clarification about this.

    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    Best regards,

    Rey

Michaelfinner's avatar
Michaelfinner
Reel Rookie
2 years ago

I was able to start the 3mo free paramount+ offer, but it was charging me after only a week (7days). I made contact. Rather than offering to add the 3 months, for free, to my account, they had asked me to re-register. The **bleep**ing nerve! To top it off, tell me why TF do I need to close out my account?  How TF does it make sense 🤔? 🙅‍♂️ 

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Michaelfinner,

Greetings from the Roku Community!

In this case, we would recommend getting in contact with our Account and billing team for clarification about this.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Best regards,

Rey