I just bought and set up a new Roku at home. I received an email stating that I qualified for 3 months of Paramount Plus for free. When I try this it brings me to Roku's offer site that doesn't include the Paramount Plus offer. How do I sign up if I can't find a link to sign up?Step 1: Click to redeemStep 2: Follow the directions to redeem and start streaming!

Hi Michaelfinner, Greetings from the Roku Community! In this case, we would recommend getting in contact with our Account and billing team for clarification about this. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter. Best regards, Rey

Paramount Plus 3 month trial

Anonymous
3 years ago
Hi mattleb72

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna
- davehomiaK
  Newbie
  3 years ago
  I have the some problem trying to get the Paramount+ 3-month offer listed in the e-mail I received after just activating my new Roku Express 4K+. The offers page the e-mail link takes me to does not list Paramount+. When I try to contact Billing as suggested above, the Let's Get In Touch page just hangs forever. Definitely not impressed!
  - RokuMary-F
    Community Moderator
    3 years ago
    Hi davehomiaK,
    
    Thanks for your first post in the Roku Community!
    
    We're sorry to hear that you've been having this trouble trying to claim a promotional offer and we understand that you are having difficulties reaching out to our Support team.
    
    We suggest that you might try logging in from another device or browser so you're able to send a Support request. In regards to your inquiry, our Support team is the best one to help you out with that matter.
    
    We appreciate your patience and understanding regarding what you are experiencing.
    
    Best regards,
    Mary
slywuf
Reel Rookie
3 years ago
I had the exact same problem - the advertised 3 month free trial will not activate. I spent close to an hour on the Roku chat with an agent, trying to get the problem fixed. They made me jump thru every possible hoop - first had to verify that my just purchased Roku Express 4K+ was eligible for the promotion - yes indeed it is. I explained that I received an email from Roku a couple of days prior saying "click here to activate" the offer, but it did not work. They wanted me to send them a copy of the email to prove that I actually received such a thing. I sent the copy and they said they did not receive it. Then I got turned over to the "technical specialist" department, which pretty much asked the same questions again, but also wanted a picture sent to them of what the Paramount screen looked like on my TV. They also wanted the email forwarded to them (again). They said it would take more time to resolve the issue and they would be back in contact within 24 hours. Well, it's been over 24 hours, and guess what? No response from Roku. From reading the other complaints here on this same subject, it is pretty clear that there really is no 3 month free trial, and Roku is not honoring their offer. Instead, they run you around in circles, hoping you will give up and go away. This is lousy customer support, and certainly gives them a BAD reputation.
- ashxo
  Reel Rookie
  3 years ago
  Hi! I’m sorry to hear that it’s taking roku support so long to help you. I received the email as well and the link was no help. I contacted roku live chat support and was helped in less than 5 minutes. Cris at customer support helped me. Here’s the process. Step 1. Go to the Roku channel app. Step 2. Go to the premium tab and locate Paramount+ Step 3. Click on Paramount and here you will see something that says Free 90 day trial. Redeem the offer and set up a payment method if you haven’t already and you’re all done. Just don’t forget to cancel it before the 90 days are up. Hope this helps!
  - slywuf
    Reel Rookie
    3 years ago
    Thanks Ashxo, however when I go to the Paramount App on Roku, on my TV, there is no Free Trial offer to be found - It's like Roku never sent it out. They did not believe me, and that's why they asked for a picture of my TV screen to show there was no selection for the trial. You would think they could just resend, or re-enter that promotion, but I have not heard a peep from them.
- carleton
  Newbie
  2 years ago
  Same problem, sad, I wonder if Roku has tried to fix this. I want it! Anybody know the CEO of Paramount? Maybe you can give them call/text....
- Michaelfinner
  Reel Rookie
  2 years ago
  Ditto here. They actually had the balls to suggest that I was going to have to open a whole new account, closing my other.
Don49
Newbie
2 years ago
I found a reply on this forum and tried it. IT WORKED!! I turned on the TV, went to Roku and found the premium tab, found Paramount+ 90 day free trial, clicked on it and signed up. I then looked up my account and it's there, a free 90 trial for Paramoiunt+.

Thanks to the responders on this issue. It worked.
- tjhokietiger
  Reel Rookie
  2 years ago
  I bought a StreamBar a few weeks ago and was having trouble -- tried numerous times to figure this out - even had my daughter go thru the process. Ive sat on the "Let's Get in Touch" page for hours!
  I FINALLY found this thread. I tried the solution, but when I get to the Paramount+ options, it only shows 2 options: Paramount+ Essential and Paramount+Showtime. Both are 30-day trials, not 90-day. Unfortunately, I was so excited to get to an actual offer, that I didn't notice that it was only 30 days and I signed up for the Essential version. Now I don't see any way to change it to 90.
  ROKU SUPPORT CAN YOU HELP ME FIX THIS!!!!
  Roku, I have been an early supporter of your products, but seriously - you need to do BETTER! Sending out emails advertising a 3 month subscription with a link that takes you to the WRONG place with a 7-day trial - that's at best BAD design (or just plain underhanded, if it's an attempt to get people to sign up without looking!). And what's with the support chat that NEVER actually gets to a chat? FRUSTRATING!
  - goshrx
    Newbie
    2 years ago
    Same problem here. Going to the Roku channel, then premium subs, then Paramount+ only brings up 30 day options, not the 90 day option promised. The deal expires today. The link in email does the same thing, only 30 day options. Roku fail.
Michaelfinner
Reel Rookie
2 years ago
I was able to start the 3mo free paramount+ offer, but it was charging me after only a week (7days). I made contact. Rather than offering to add the 3 months, for free, to my account, they had asked me to re-register. The **bleep**ing nerve! To top it off, tell me why TF do I need to close out my account? How TF does it make sense 🤔? 🙅‍♂️
- RokuERey
  Retired Moderator
  2 years ago
  Hi Michaelfinner,
  
  Greetings from the Roku Community!
  
  In this case, we would recommend getting in contact with our Account and billing team for clarification about this.
  
  Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
  
  Best regards,
  
  Rey