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TichenorPatty's avatar
TichenorPatty
Reel Rookie
2 years ago
Solved

Paramount Plus - "Channel install failed" Unavailable in your region

I have a Roku Express 3900X - been working great.  I've had, and used, Paramount Plus many times in the past, and it's worked great.   However, today, I went to open it and I got an "Unavailable i...
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  • TichenorPatty's avatar
    TichenorPatty
    2 years ago

    I had already done that, as well.  

    Good news is woke up today, Paramount+ is on my Roku and working fine again.  I didn't even have to log in again.  Weirdest thing.

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Thanks for keeping us posted, TichenorPatty!

We appreciate your efforts in troubleshooting and informing us about the issue. In some cases, we highly recommend performing a manual software update to see if it makes any difference. You can follow the instructions provided.

  1. Press the home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to check for updates manually

If you're still experiencing issues, we'd be willing to help further! Please provide us with the following information so we can investigate the issue more closely.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

Best regards,
Jharra

TichenorPatty's avatar
TichenorPatty
Reel Rookie
2 years ago

I had already done that, as well.  

Good news is woke up today, Paramount+ is on my Roku and working fine again.  I didn't even have to log in again.  Weirdest thing.