Forum Discussion

moviegeek's avatar
moviegeek
Newbie
2 years ago

Paramount+ playback error AND corrupts other Roku channels so they won't play

I signed up for a trial with Paramount+ a few days ago (a free trial they charged me for, haha). I installed the channel but when I try to watch most shows, I get an error message and no playback. I ...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi moviegeek,

Thanks for letting us know about the issue you're running into. We are happy to help.

Since multiple channels are affected by the said playback issue, can you try to reset the device network?

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced System Settings.
  4. Select Network Connection Reset.
  5. Select Reset Connection.

Alternatively, please connect one of your affected devices to an alternative network and check for a difference.

Please inform us of your findings.

Regards,
Janadee