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DreadPirateRobb's avatar
DreadPirateRobb
Newbie
3 years ago

Paramount+ new user, app doesn't work on two Roku devices

Subscribed to Paramount+ today, added the channel to two Roku devices (Roku 3 - 4200X, Roku Streaming Stick Plus 3810X) - app doesn't work on either.

I have done the "remove channel, restart device, re-add channel" on both devices.

Try to open the channel and I get the Paramount+ splash screen, then a blank screen with a loading indicator, then an error "Uh-oh. An error has occurred, but we're working on fixing it., We'll be up and streaming again shortly!". <OK>

Clicking OK gives me a blank screen. Only function from there is a back arrow, which asks if I want to exit Paramount+.

I have never seen the login screen on either device, so the app has never been logged into on the device.

 

app availability

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi DreadPirateRobb 

    Thanks for letting us know about the issue you're experiencing.

    Please provide us with the following information for further investigation:

    1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
    2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    4. Steps to reproduce the issue you are seeing

    With more information, we will be able to assist you further.


    All the best,
    Kaiza

    • DreadPirateRob2's avatar
      DreadPirateRob2
      Newbie
      3 years ago

      I managed to solve this on my own.

      As it turns out, my Roku account had never been converted from the US to Canada 7+ years ago. I reset my two devices to factory settings, disabled my account, and created a new one. Set everything back up, and I was in business. Oddly, this was the only channel that didn't work.