Forum Discussion

CCMor21's avatar
CCMor21
Reel Rookie
28 days ago
Solved

Paramount+ keeps turning the video off after a few minutes

This doesn't happen all the time but sometimes when I'm watching something of Paramount+ the video turns off after a few minutes. It doesn't take me home but go the page of the video I'm playing. No idea what to do. I've updated Paramount & Roku and I've restarted my device. No idea what to do any help would be much appreciated. 

app playback
  • RokuSuzyL's avatar
    RokuSuzyL
    28 days ago

    Welcome CCMor21​ 

    Thanks for posting here! We appreciate you taking the necessary troubleshooting steps. To get to the bottom of this, could you share these details?

    • Is this your first time experiencing the issue?
    • Have you tried checking the other Apps?

     

    Looking forward to your response!

    Roku Community Team

3 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    28 days ago

    Welcome CCMor21​ 

    Thanks for posting here! We appreciate you taking the necessary troubleshooting steps. To get to the bottom of this, could you share these details?

    • Is this your first time experiencing the issue?
    • Have you tried checking the other Apps?

     

    Looking forward to your response!

    Roku Community Team

    • CCMor21's avatar
      CCMor21
      Reel Rookie
      28 days ago

      I've been experiencing this for a few weeks now. It doesn't seem to be happening with any other app! 

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        28 days ago

        Hi CCMor21 

        Thanks for the response! I recommend contacting the app provider to have them look into the content. You can reach them at this link.

        If you need anything else in the meantime, feel free to reach back out!

        Roku Community Team