Forum Discussion

Uncommonmartian's avatar
Uncommonmartian
Binge Watcher
3 years ago

Paramount+ keeps showing sign up or sign out, even though I have subscription

If that was the case Danny then it would have been fixed already. Everybody's told you guys the same problem over n over again (as usual) and still no fix. In the meantime we're losing money from thi...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Uncommonmartian xofweber

Thanks for the posts.

We would be more than happy to look into this issue, but will need more information. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 
  • screenshot of what is being shown on screen

Once we have this information, we will be able to investigate futher.


Thanks,
Danny

MarthaLM's avatar
MarthaLM
Reel Rookie
3 years ago

This is obviously an issue on your end with so many people reporting. I just paid my subscription on the 19th and was happily watching my shows yesterday. Now I can’t watch anything. Same issue as everyone else. I tried logging out and back in and now it won’t let me log back in. Fix it. That’s your only option. Go to your TV. Navigate to Paramount+. Launch the app. See the issue for yourself.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Susie52 MarthaLM

    Thanks for the posts.

    If you select the option to Sign Out, what happens on screen? Are you able to re-authenticate the channel with your credentials? If not, can you please provide a screenshot of what you are seeing on screen?

    With more detailed information, we will be able to better understand the issue you are experiencing.


    Thanks,
    Danny

    • JuanFrancisco's avatar
      JuanFrancisco
      Channel Surfer
      3 years ago

      Today i opened the app and this is the error showin up, this is on a streaming bar roku bar on mexico

       
       

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi  JuanFrancisco

        Thanks for keeping in touch!

        Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the Paramount Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting Paramount Plus Support to report the issue and get help.

        Thank you for your understanding.


        Warm Regards,
        Lianna