Forum Discussion

Uncommonmartian's avatar
Uncommonmartian
Binge Watcher
3 years ago

Paramount+ keeps showing sign up or sign out, even though I have subscription

If that was the case Danny then it would have been fixed already. Everybody's told you guys the same problem over n over again (as usual) and still no fix. In the meantime we're losing money from thi...
Uncommonmartian's avatar
Uncommonmartian
Binge Watcher
3 years ago

What makes you think any of us have the money to just go and sign up for a year's worth of paramount or even want a full year? I wanted/want a month, that's it....the one I paid for. The "fix" is pretty much telling us to go ahead and just pay for another month through Paramount even thgh we already shelled out money for it to begin with. Mind blown.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Uncommonmartian xofweber

Thanks for the posts.

We would be more than happy to look into this issue, but will need more information. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 
  • screenshot of what is being shown on screen

Once we have this information, we will be able to investigate futher.


Thanks,
Danny

  • MarthaLM's avatar
    MarthaLM
    Reel Rookie
    3 years ago

    This is obviously an issue on your end with so many people reporting. I just paid my subscription on the 19th and was happily watching my shows yesterday. Now I can’t watch anything. Same issue as everyone else. I tried logging out and back in and now it won’t let me log back in. Fix it. That’s your only option. Go to your TV. Navigate to Paramount+. Launch the app. See the issue for yourself.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Susie52 MarthaLM

      Thanks for the posts.

      If you select the option to Sign Out, what happens on screen? Are you able to re-authenticate the channel with your credentials? If not, can you please provide a screenshot of what you are seeing on screen?

      With more detailed information, we will be able to better understand the issue you are experiencing.


      Thanks,
      Danny

      • JuanFrancisco's avatar
        JuanFrancisco
        Channel Surfer
        3 years ago

        Today i opened the app and this is the error showin up, this is on a streaming bar roku bar on mexico

         
         

  • Lisa1845's avatar
    Lisa1845
    Newbie
    3 years ago

    It's Paramount+ on my Onn Roku TV 

  • Susie52's avatar
    Susie52
    Newbie
    3 years ago

    I have the same problem with having a valid subscription to Paramount plus thru Roku.  The roku model I am using is: 3810X Roku Streaming Stick +. Serial number: YH002T982723.  Device ID is C13892982723. Software version: 11.5.0 build 4312-50.  The only channel I have a problem with is Paramount plus.

    Any ideas on how to solve this would be great.

    Thanks, Susie52

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Susie52

      Thanks for the post.

      Can you please provide us with a screenshot of the issue you are seeing on screen so we can better understand what you are experiencing?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • Susie52's avatar
        Susie52
        Newbie
        3 years ago

         

        This is the screen I get.