If that was the case Danny then it would have been fixed already. Everybody's told you guys the same problem over n over again (as usual) and still no fix. In the meantime we're losing money from this issue.
What makes you think any of us have the money to just go and sign up for a year's worth of paramount or even want a full year? I wanted/want a month, that's it....the one I paid for. The "fix" is pretty much telling us to go ahead and just pay for another month through Paramount even thgh we already shelled out money for it to begin with. Mind blown.
Thanks for the posts.
We would be more than happy to look into this issue, but will need more information. Can you please provide us the following information:
Once we have this information, we will be able to investigate futher.
Thanks,
Danny
This is obviously an issue on your end with so many people reporting. I just paid my subscription on the 19th and was happily watching my shows yesterday. Now I can’t watch anything. Same issue as everyone else. I tried logging out and back in and now it won’t let me log back in. Fix it. That’s your only option. Go to your TV. Navigate to Paramount+. Launch the app. See the issue for yourself.
How can I call y'all I want to cancel CBS interactive and Discovery
Vernitabanks, you can cancel your subscriptions through Roku by logging into your account at https://my.roku.com .
This problem hit me today. I have now spent nearly 3 hours trying to fix it. I was very happy with my 4.99 per month Paramount + plan. If the only solution to fix this is to cancel my existing subscription and then resubscribe, I will probably just cancel and not resubscribe.
There has to be a way for Roku to fix this problem. It seems like this problem has been around for a while.
Couldn't agree more, getting pretty sick of it. Maybe we should all cancel and see how they like 0 customers!
So, here's the deal, i do have 2 Rokus that work perfectly and have no issues with the Paramount+ app but my dad has a Roku Streambar, he already has his own subscription to the Paramount+ app and unlike me, he cannot use the app
The problem is that if he goes throught the "ROKU Paramount+" he needs to pay again, he doesnt want that, so, we downloaded the Paramount+ app and when once we open it, it keeps either freezing in a black screen with no information OR it appears a "sign in" form that ask all his information with no option for a "log in" users who already has the service, we tried to fill the form and see if doing it that way the Paramount+ app would detect an existent account and redirect him to his personal account or a log in option but when he gets to the zip code form, the app isnt allowing it since i am assuming it's asking an american zip code, so everytime we get there we just cant move forward
We already tried deleting the app and restoring to fabric the roku but it doesnt work either, we deleted the app, restore the roku and once he logged in into his roku account the app is already there again and with the same issue
Writing this apart because i saw a post on spanish from several people having the same issue and from what i saw neither of yall speak it, so i guess this would be more helpfull, it does seem the Paramount+ app is wrongly adjusted internationally, specially latin america and we cant use, i would appreciate it if you can fix this for the people who cant log in. Like i said i do have 2 rokus and another account of Paramount+ and i dont have issues with the app since ive been logged in for some months,so this just seems to happen to new members who arent logged in, so in one moment the app started to fail cuz few months ago it was ok.
