Forum Discussion

Quaddad6's avatar
Quaddad6
Newbie
2 months ago
Solved

Paramount+ freezes when trying to load

Roku is freezing when trying to load Paramount Plus. All other apps working 
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 months ago

    I understand, Landrymy​!

    If you're subscribed directly to Paramount Plus, it would be best to contact the app provider directly for further help. 

    You can start here!

    Roku Community Team

Landrymy's avatar
Landrymy
Reel Rookie
2 months ago

It saying I need to update my payment , which I did and Roku took the 12.99 and my paramount is still not working . Just keep saying update payment 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

I understand, Landrymy​!

If you're subscribed directly to Paramount Plus, it would be best to contact the app provider directly for further help. 

You can start here!

Roku Community Team

  • Landrymy's avatar
    Landrymy
    Reel Rookie
    2 months ago

    Well I subscribed through Roku 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Thanks for confirming that, Landrymy​!

      Could you please check your inbox? We've sent you a private message. We hope to resolve this matter from there.

      Roku Community Team