Forum Discussion

SonOfLiberties's avatar
SonOfLiberties
Reel Rookie
2 years ago
Solved

Paramount+ Flashing Black Screen Fix

When watching shows on the Paramount+ app, I would continually get a flashing black screen while the audio kept working. The way I fixed it was by continuously clearing the ‘Continue Watching’ on the Roku Home Screen every time before I started up the Paramount+ app. I think this was introduced when that update was rolled out

app playback
Playback
Video
  • renojim's avatar
    renojim
    12 months ago

    SvetBeard, there's a new "Auto-play video" setting under Settings->Accessibility that's supposed to stop the videos from automatically playing when you're navigating around an app.  It appeared with the 12.5.5 update, but it isn't mandatory that apps respect it until October 2024 and even then only if the app is updated.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi, SonOfLiberties,

      Greetings from the Roku Community!

      We appreciate you letting us know about your issue when streaming on Paramount+. Please try these steps below and see if they fix the issue.

      1. Remove the channel. Highlight the channel tile on your home screen and press Star (*) to open the Options menu. Select the Remove channel and confirm. If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      2. Restart your Roku device. Go to Settings > System > Power (skip this step if this option is not available) > System Restart.
      3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again. If you are adding a subscription channel billed to your Roku account, you will need to re-subscribe.

      Let us know if the issue persists after trying these steps.

      Kind regards,

      Eunice

      • mmmelizabeth's avatar
        mmmelizabeth
        Channel Surfer
        2 years ago

        "Remove Channel" is not an option for that app anymore... all the other apps have the same process, you press * to pull up the options, and select 'Remove App'. However, that option doesn't appear for Paramount. It's like they are forcing you to deal with their poor programming.

        Menu of Paramount options

  • LMC1972's avatar
    LMC1972
    Binge Watcher
    2 years ago

     Hey there.  Yeah this is really annoying.  You can simply scroll through the movies or shows because you keep getting a black screen in between.  We also have auto play shut off, so not sure why it keeps doing it.  Also, what do you mean to clear the continue watching?  I don't see that on our Roku.  Thx.  Glad it's not just us.

    • SonOfLiberties's avatar
      SonOfLiberties
      Reel Rookie
      2 years ago

      The ‘Continue Watching’ is a relatively new feature that Roku rolled out in a recent update. If you have this feature, there is a ‘Continue Watching’ section at the top of the Roku main screen. Per my original post, if you clear the ‘Continue Watching’ using the * button, this seems to have fixed the issue for me.

      • LMC1972's avatar
        LMC1972
        Binge Watcher
        2 years ago

        Ah ok thanks.  No we don't have that function available.