Forum Discussion

TripodBob38's avatar
TripodBob38
Binge Watcher
2 years ago
Solved

Paramount+ FF/RW, Pause, and resume problems

Roku Ultra (4800 series)  I have Paramount+ app version 8.8 build 20231113 installed.  The app updated on Nov 15th or 16th.  Since then the app has serious problem.  When you push the pause button t...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, arhurtado!

    Thanks for letting us know about the playback issues you are experiencing with the Paramount Plus channel. We suggest some troubleshooting steps to help you get back on streaming. 

    Kindly troubleshoot the channel by following the steps provided below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

    You may refer to our support article dedicated to this: How to resolve a channel playback issue

    Furthermore, we suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, re-pair it to see if this will make any difference. 

    Best regards,
    Carly

CathyP's avatar
CathyP
Reel Rookie
2 years ago

It’s not a Roku issue. It’s a Paramount+ issue. The FF & rewind speeds are ridiculously speedy on my Fire TV while using the Fire TV remote AND when I control/watch through my Direct TV box remote & remote that came with the Direct TV box, AND also with a Samsung TV that’s not a Smart TV using a Roku stick.
I can’t find a detailed Settings option while in Paramount+ (even when I login using a browser) with an option to change the speed. This is the ONLY app this happens with on all of my TVs and I have them all. 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, CathyP.

We appreciate you sharing your sentiments regarding this matter. Since this is an isolated case involving the Paramount Plus app exclusively, we strongly advise the users affected to contact their Support team for further assistance and clarification.

Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider.

You may reach them here: Paramount Plus Support

I hope this information helps.

Best regards,
Carly

  • CathyP's avatar
    CathyP
    Reel Rookie
    2 years ago

    Thank you, Carly!  I’ll reach out P+ Support.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    No worries, CathyP!

    I hope it will get everything sorted out soon so you can get back on streaming at your convenience. 

    Feel free to reach out anytime you need help, or you can create a new post for a different concern. You can also visit our support website for additional troubleshooting steps. 

    Happy Streaming! 💜

    Regards,
    Carly