Forum Discussion

Hwills79's avatar
Hwills79
Channel Surfer
5 months ago

Paramount+ error occurred during playback. Please try again.

I have been have this issue on all my  Roku devices for over a week. I have an Amazon Fire TV, a Hisense Roku TV, and Roke Streaming stick. Every time we try watch any Paramount+ show, within 1 minute, that message occurs. Obviously it's not any of the devices. All the apps are up to date on each device. The app has been uninstalled and reinstalled. The devices have restarted and caches cleared. The router is up to date and I have a business line dedicated for higher speeds. This doesn't occur on our personal devices when we use the Paramount+ app directly. I'm an more than annoyed with Roku. Apparently this an ongoing issues with Roku and Paramount+. 

app playback

8 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, Hwills79!

    Welcome to the Roku Community!

    Thanks for flagging this issue. We totally understand that it is annoying that you can't watch your favorite shows on Paramount Plus due to a playback error, and we'd like to investigate this. 

    To help us in the process, please provide the following details below:

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
    • Photo or short video of the issue.

    Please get back to us soon!

    Best,
    The Roku Community Team

    • Hwills79's avatar
      Hwills79
      Channel Surfer
      4 months ago

      Yes it's still not working and it's obviously an issue with Roku and the Patamount+ app and when Roku decides play commercials.  All my other apps on my Roku TV and Roku streaming device (that's two separate devices) work just fine.  You guys need to work out the issue on your end with app and the ads. Or I'm going to quot using Roku and buy new TVs.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Thanks for keeping us posted, Hwills79!

        We understand that the issue is still persisting, and we'd like to be able to help.

        To get this sorted out quickly, we would appreciate it if you could provide the requested info above this thread. Thank you for your cooperation and understanding.

        Please get back to us soon!

        Best,
        The Roku Community Team