Forum Discussion

MAGronemeyer's avatar
MAGronemeyer
Reel Rookie
2 months ago

Paramount+ Commercial Breaks freezes up while watching episodes.

I have had this issue with the commercials freeze up on Paramount+. I can't finish watching my "Criminal Minds" episodes because the ad will stick on the screen, and I have to back out and attempt to start again, only to get the same end result. Can somebody help me solve this issue? I'm paying $7.99 per month for this Paramount+ subscription, and I am not getting my money's worth with this constant commercial issue. Thanks in advance. 

content

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for reporting this, MAGronemeyer!

    Looks like you're having issues with Paramount Plus freezing during commercial breaks, and we're here to help out!

    Is this happening on all content inside the app or only on specific content? Also, have any troubleshooting steps been tried so far?

    Tell us more about it!

    Roku Community Team

    • MAGronemeyer's avatar
      MAGronemeyer
      Reel Rookie
      2 months ago

      I only have this particular issue on Paramount+ Roku Channel. I have unplugged my Hisense TV for over a minute, and it played okay. Whin I opened up the app the next day, the commercial breaks started sticking again. I'm at my wit's end! 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for keeping us posted, MAGronemeyer!

        How many devices do you have? Are they also experiencing the same issue? Also, have there been any recent updates before this happened? If so, can you please provide the latest software version of the Roku device? (Check under Settings > System > About).

        We'll wait for your response!

        Roku Community Team