Forum Discussion

Danells's avatar
Danells
Reel Rookie
4 months ago
Solved

Paramount+ app will not load on 50" Roku TV

This is happening everytime I try and launch the Paramount+ app. It goes to the blue Paramount+ screen for about 1-2 seconds then goes to a black screen for another 1-2 seconds and then goes back to ...
app playback
  • JWS9518's avatar
    JWS9518
    4 months ago

    Try unplugging the TV for 60 seconds.

Danells's avatar
Danells
Reel Rookie
4 months ago

I have:

Deleted the app

Restarted Roku through settings

Reinstalled app

Still will not load 

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    Try unplugging the TV for 60 seconds.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Hey, Danells.

    Thanks for sharing this here!

    We see that the Paramount Plus on your Roku will not load, and we're here to dig deeper into your concern.

    To help us investigate, please provide the following info below.

    • Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)

    Your cooperation will be much appreciated!

    Roku Community Team