Paramount+ App vs. Paramount+ on Roku
I have a Paramount+ account I set up online. I also have the app on my television. I stream through Roku. Via this current set up I am unable to view NCAAF games even though they are supposed to be a...
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Hello,
I am having a similar issue> I ordered through ROKU the Paramount+ channel to and agreed to order this channel.
I am unable to watch the Paramount+ channel. The screen says I already have an existing account but there is nowhere on the screen that shows where I can sign in. I attempted ROKU's solution to try the Paramount+ on ROKU but it only directs me t sign up for a plan. Which I already did.
Hoping you have a solution. It has been a very time consuming process to try and find a solution thus far.
Thank you very much.
JA
Welcome and thank you for posting here in the Roku Community, Mindjo.
Firstly, we sincerely apologize for any trouble and inconvenience this may have caused you about accessing the Paramount Plus app on your Roku streaming player. No worries! We're here to help you access the app successfully.
Before we proceed, is your subscription directly from Paramount Plus? Because as we check, you've already canceled your subscription under Roku.
Moreover, if your subscription is directly from the Paramount Plus app, we suggest accessing the standalone app. If you are still seeing the error message, kindly try to troubleshoot the app by following the steps provided below:
- Remove app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
- Re-install the app: navigate to your Home, scroll and select Store, look for the app, then press Add channel
We need to make sure that these steps have been done precisely to work.
Please let us know how it goes and we'll continue assisting you from there. Hope this helps!
Best regards,
Carly
