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rbwksf's avatar
rbwksf
Streaming Star
3 years ago

Paramount+ app versus "Paramoutn+ on the Roku Channel" and audio description

I subscribed to Paramount+ using the "Roku Channel" mechanism and have watched a number of shows.  However, this method does not pass audio description through for shows (like "1923") that I know have AD.  I have low vision and really need the AD.

I started the regular Paramount+ app on the Roku and was told that I had an account and just had to enter some personal info.  I was able to watch "1923" and "Top Gun:Maverick" with AD.  Great!  But, when I now go back to the Paramount+ app, it says "Get Started" and "Sign Out".  If I choose "Get Started" it tells me I have an account and to login.  But I am logged in.  If I log out and then log  back in (either using the on screen approach or the web site approach) I get logged in but still see the "Get Started" and "Sign Out" choices.   I can go back to "Paramount+ on the Roku Channel" but no AD.  What is going on here?

Bob Warren

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    rbwksf 

    Thanks for the post.

    If you have a subscription to Paramount+ through The Roku Channel, you will only be able to access Paramount+ content through The Roku Channel. If you wish to view the content directly through the Paramount+ channel, you will need a subscription through the channel provider.


    Thanks,
    Danny

    • rbwksf's avatar
      rbwksf
      Streaming Star
      3 years ago

      I see what you are saying.  However, why was I able to initially use the regular Paramount Plus app (with audio description) but then be shown "Get Started" and "You have an account"?

      I guess more to the point: why does the "Paramount+ on the Roku Channel" not support audio description while the Paramount+ app does?

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        rbwksf, while you're watching via The Roku Channel can you press the * button on the remote while the video is playing and choose a different audio track under the Accessibility settings?