Forum Discussion

audionut66's avatar
5 hours ago

Paramount+ and HBO Max will not load

Continuous subscription for several months. No issues.     The next day after last payment, apps refuse to load and states i have to resubscribe.    chat function does not work and connot contact roku.    i am not a happy puppy.

3 Replies

  • I'm having the same problem and mine was also right after payment 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator

      Thanks for chiming in! l8ybug74​

      I understand you're having the same trouble with Paramount+ and HBO Max. Have the troubleshooting steps mentioned by RokuSuzyL​ in this thread helped at all? 

      Please let me know what happens.


      Roku Community Team

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator

    Welcome audionut66​ 

    It seems like you have an issue with Paramount+ and HBO Max, as it will not load. 

    Here's what I can suggest: Please perform a system restart on your Roku device/ TV by pressing Home > Select Settings > Select System > Power (If the power submenu is not there, skip to the next step) > System restart. Once done, please log in using your Paramount+ and HBO Max login credentials. 

    Let us know how it goes!

    Roku Community Team