Forum Discussion

EZ_Izzy's avatar
EZ_Izzy
Reel Rookie
5 months ago
Solved

Paramount + Still not playing in DD as of 1/27

ROKU community discussion says this is solved.  It is still not solved.  Paramount was useless, idiotic suggestions.  Please help.

 

 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hi, EZ_Izzy

    Thanks for the post!

    I would be happy to assist you further with your Paramount Plus issue on your Roku device.

    Could you please provide more details about the specific problem you are encountering? Additionally, have you had a chance to update the app?

    In the meantime, try the steps below and give us a heads-up if that does the trick.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You may want to check additional troubleshooting as well here on how to resolve a channel playback issue.

    We hope the above steps help.

    Thanks,
    The Roku Community Team

5 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago

    Hi, EZ_Izzy

    Thanks for the post!

    I would be happy to assist you further with your Paramount Plus issue on your Roku device.

    Could you please provide more details about the specific problem you are encountering? Additionally, have you had a chance to update the app?

    In the meantime, try the steps below and give us a heads-up if that does the trick.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You may want to check additional troubleshooting as well here on how to resolve a channel playback issue.

    We hope the above steps help.

    Thanks,
    The Roku Community Team

    • steved's avatar
      steved
      Binge Watcher
      5 months ago

      I have the same issue.  Paramount+ only playing in stereo not DD.  I removed the app, restarted and reinstalled the app. The problem still exists.

      Other apps (eg Max) are playing correctly in DD

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Hey, steved 

        Thanks for posting.

        I understand that Paramount+ is only playing in stereo and not on Dolby Digital, and I'm here to help.

        If Paramount+ is playing in stereo instead of Dolby Digital (DD), it's likely because your audio settings on your device or within the Paramount+ app are not set to output DD; most content on Paramount+ is available in DD, but you may need to manually select it in your audio options. 

        You can inquire further for assistance to Paramount+ support in setting up the Dolby Digital with the app.

        For more information, you can refer to Paramount+ Contact Support.

        Hope this helps, and let us know if you have further concerns or inquries.

        Thanks,
        The Roku Community Team.