Forum Discussion

Saranac's avatar
Saranac
Reel Rookie
2 years ago
Solved

"Paramount + on the Roku Channel" is not working.

I've had this subscription since September 2023, and have had it set to auto-renew. My auto-renew was scheduled for the 9th; today (January 8th) is the last day.

I went in this evening, and was trying to continue watching Star Trek Discovery, and it tells me that I need to subscribe to Paramount + to watch.

I have reset the Roku device, and still, it will not let me into this show. I can access other programs, but not this one. There is no option to delete the app ("Paramount + on the Roku Channel"), so I cannot delete it and reinstall.

As a result, I cancelled my auto-renew today so that I'm not charged tomorrow for something that won't work. I'd still like to finish this program, though. What gives?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Kayeffsea69,

    Thanks for letting us know. We are glad to assist.

    When accessing these channels, are you experiencing a kickback to your home screen? How about an error message? Could you try the following steps to resolve the issue?

    • Remove the channel. Restart the device. Add channel
    • Restart router
    • Connect your device to a mobile hotspot just to check for differences in the streaming experience.

    We hope this helps.

    Regards,
    Janadee

17 Replies

  • Jakpro's avatar
    Jakpro
    Channel Surfer
    2 years ago

    I am having the same exact issue. I have tried everything for the past hour.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Jakpro Saranac,

      Welcome, and thanks for reaching us here in the Roku Community!

      We apologize for the inconvenience and value your feedback about the difficulty you had using your premium subscriptions to access some content on Paramount Plus.

      We'll need your assistance as well as reinforcement from the relevant Roku team in order to aid.

      Please let us know the information below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      We'll be looking forward to hearing back from you.

      Thanks,
      Rey

      • Saranac's avatar
        Saranac
        Reel Rookie
        2 years ago

        Unfortunately, I wasn't willing to wait for a response while being billed for a service that was no longer working, so I unsubscribed. I cannot offer any other information.

    • Kayeffsea69's avatar
      Kayeffsea69
      Newbie
      2 years ago

      I haven’t had mine working for months. I’m signed in, but it stays on the paramount Home Screen, where there’s nothing to select, just a screen to stare at. I have no idea why. I have complained to paramount about it too.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Kayeffsea69,

    Thanks for letting us know. We are glad to assist.

    When accessing these channels, are you experiencing a kickback to your home screen? How about an error message? Could you try the following steps to resolve the issue?

    • Remove the channel. Restart the device. Add channel
    • Restart router
    • Connect your device to a mobile hotspot just to check for differences in the streaming experience.

    We hope this helps.

    Regards,
    Janadee