Paramount + essential channel - programs won't play
I subscribed to Paramount + Essential but when I press the Paramount icon and select a program to watch, I can select the program and episode to watch, but then get a black screen - the program won't play. This doesn't happen all the time. Sometimes I can watch several episodes in a row and then when I press the next episode it won't play and just shows a black screen. I can select Paramount + essentials through the ROKU channel or via it's own icon. Is there a difference in how Paramount works if I select it through ROKU vs. it's own icon?
Hi jlg1293,
Welcome to the Roku Community!
We appreciate you letting us know that you only get a black screen when playing content on the Paramount Plus app. No worries, we are here to help.
Let's see if this will work for you.
Update the Paramount Plus app
- Highlight the app
- Press the star (*) button on your Roku remote
- Check for updates
If the issue persists, restart your Roku device. For more details, please visit our Roku support article: Issues playing shows and movies on your Roku device.
We look forward to your update.
Thanks,
The Roku Community Team
