Forum Discussion

j_in_tx's avatar
j_in_tx
Channel Surfer
7 months ago
Solved

Paramount + App not streaming

A few days ago I noticed when I would try to open a show on the Paramount+ app, the blue circle that spins would just sit there and spin until the screensaver came on. This happens on both of my Roku's at home but not on my cell phone on the Paramount+ app. I have removed the Paramount+ app and rebooted the Roku. I have also done a factory reset on the Roku. What else can I try? This seems to be a specifically related to Roku issue, as the Paramount+ app works on my cell phone.

app playback
  • j_in_tx's avatar
    j_in_tx
    7 months ago

    SOLVED: it was the Ubiquiti UniFi Ad Blocker, disabled it on my DMZ Network and looks like we're back in business!

    thanks to those who contributed!

11 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    Have you tried unplugging the power for 30 to 60 seconds?

    You might also try contacting Paramount CS and see if they are having an issue.

    • j_in_tx's avatar
      j_in_tx
      Channel Surfer
      7 months ago

      I have done that, all the basic troubleshooting. There are several posts outlining the same issue I'm experiencing.  Sounds like a ROKU problem. 

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        I just checked on my end and had no issues with Paramount.  It is possible it is a regional/server issue or firmware/software issue with Roku (as Roku constantly tinkers with its OS) or Paramount, but most likely it is an issue with Paramount.  

        It would nice though if the Apps/channels/brands were more communicative with issues when they occur, so that viewers would know if there were an issue affecting some/all of its users.

  • Pweir195's avatar
    Pweir195
    Newbie
    7 months ago

    Been like that for a week for me. Menus pops up everything works until you want to watch something. Then it's the infinity spinning circle until the screensaver comes on. I have tried reinstalling, says there are no updates, restarted device numerous times. All the other channels are currently playing, so it obviously isn't the Internet or the device.

  • j_in_tx's avatar
    j_in_tx
    Channel Surfer
    7 months ago

    SOLVED: it was the Ubiquiti UniFi Ad Blocker, disabled it on my DMZ Network and looks like we're back in business!

    thanks to those who contributed!

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi j_in_tx,

      Thanks for the update!

      We appreciate you for letting us know that your issue with Paramount Plus, which won't stream, has been solved. Please don't hesitate to reach out again if you have more concerns with your Roku.

      For further Roku support, you can:
      • Create a post here in the Roku Community
      • Check out the dedicated Roku Contact Us page for device or account issues.
      • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
      Thank you for your understanding and continued participation in our community. We hope you continue to have a Happy Streaming! 💜
       
      Cheers,
      Riamie